Frequently Asked Questions

Everything you need to know about shopping with BIG GUNS USA, LLC.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.

What is your return policy?

We offer a 30-day return policy for unused and unopened merchandise in its original packaging. Please contact our support team to initiate a Return Merchandise Authorization (RMA).

Are the products sold on your site authentic?

Yes, BIG GUNS USA, LLC only sources products directly from authorized distributors and manufacturers to ensure 100% authenticity and quality for every item we sell.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as secure checkout options through PayPal and Apple Pay.

Do you offer international shipping?

Currently, we only ship to addresses within the United States. We are looking into expanding our shipping capabilities to international destinations in the near future.

How can I change or cancel my order?

Orders are processed quickly to ensure fast delivery. If you need to change or cancel your order, please contact us within 1 hour of placement. Once an order has reached the shipping stage, it cannot be modified.